I've always been one of those people who has hot something out if every day, every seminar, every meeting. I think if I have spent the time doing something then I should be able to take something practical away with me from it, even when an employer is paying me to be there. I am a practical learner, and I need there to be pragmatic outcomes to anything I attempt in order for it to engage me and for me to get the most out of it.
Whenever I come across a problem at work, I always analyse the situation and how I'm handling it to ensure that I can approach it in the most efficient way next time it crops up.
I am a determined individual and I ensure that I've I come across something that I can't solve immediately, that I get it solved and pass this solution on to my customers and colleagues.
When working in a lettings agency before, I constantly came up against the same problem - landlords renting unfurnished properties and tenants wanting furnished properties. So I came up with the solution of providing a furnishings list that can be provided by a 3rd party (our company) upon request. These items would belong to the tenant got the duration of the tenancy and we would usually buy them back from the tenants at the end of the tenancy, of they were reusable.
It's providing these services that make the difference in standard operations and those that go the extra mile for the customers.
And going the extra mile usually earns the extra money!
This is how I will approach every day when I open my business.