Wednesday 10 December 2014

Ray, the walking estate agent


I've worked with many people who consider themselves good salesmen. Watching The Apprentice this series makes me realise that some work really really hard at sales and others just have it naturally.

When watching the programme it makes me think back to people I've worked with in estate agency and how successful or otherwise they were in their sakes roles.

Some can use their gender and their natural spiral to strike a deal, without resorting to high innuendo. Roisin from this years programme struck a great deal with the diamond seller in last weeks episode probably in part because he found her alluring. But you can't have that connection with every customer. So what about different sellers and how they operate? I've come across a few.

There was a guy called Lesley and he played on this fact with customers. He often referred to himself as the man with a woman's name. It distinguished him from all of the other estate agents out there. And it got results - people remembered him.

Which brings me to Ray, the walking estate agent. He was the loveliest man. He had nothing but good to say about everyone, and everyone had nothing but good to say about Ray. He had a driving licence, but no car. So Ray walked everywhere. He'd leave for an appointment a mile away over an hour before so he could walk there and be in plenty of time. He wasn't the most dynamic of characters, he often needed reminding or prompting but he was just a wonderful guy. His vendors, buyers, landlords and renters loved him and just bought from him.

The walking everywhere was Ray's "man with a woman's name." What's yours?

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