I've just finished reading the autobiography of Mahatma Gandhi and this became a little bit of a slog in the middle of the book, as I've previously mentioned in my blog (http://245daystogo.blogspot.com/2015/04/reading-2-fiction-books-at-time-has.html)
I probably didn't give the book enough credit at the time, and you need to take the book as a whole to be able to fully understand and appreciate it. The overriding theme of the book relates to how he interacts with the world and hopes the world returns their interaction with him. And I understand that Gandhi looks at the world with patient and forgiving eyes - which will come as no surprise to anyone.
For an estate agent and budding entrepreneur the lesson is to ensure that you treat people the way that you want to be treated. I know this is a well-worn phrase and probably seems as obvious as the conclusion that Gandhi is patient and forgiving. But there's a difference between stating this and actually doing it. I once read a book called Think Like A Tycoon by W. Hill. It's related to property and there are a few ideas in there worth looking at. One thing he states is that it's not worth the time and energy in chasing people through the courts for small amounts of money or revenge. The negativity eats you up and affects other parts of your business and your life. I draw parallels here with Gandhi. Having the mindset of peace, patience and forgiveness in every business transaction is a great place to start.
For example, when speaking to a solicitor in trying to push through a property sale there is no point in being impatient. Being assertive and explaining why you are chasing up the completion are different to displays of impatience.
After the book on Gandhi, I am now reading Al Dente - Madness, Beauty & The Food of Rome by David Winner. This book is an interesting look at varying aspects of food and how it relates to Roman culture over the centuries. The feel of the book is about the love of food and passion for life itself. This comes through in every page and I hope to recreate this in every interaction I have with my customers when I open my business.
To have passion and understanding in everything you do makes a massive difference to how you and your customers experience and enjoy your time together. I hope that reading these books is a positive influence on the way I conduct myself in my business and personal life.